Refund & Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@puffeze.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@puffeze.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

RETURNS

Puffeze offers a 30-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, we’ll send you the return label. All refunds/exchanges are subject to review, provided at the discretion of puffeze. All gift card sales are final.

HOW MUCH TIME WILL I HAVE TO MAKE A RETURN CLAIM?

You have 30 days from your purchase date to make a return. Puffeze is one the first Hemp THC + CBD companies to offer all customers a 100% Satisfaction Guarantee.

HOW DO I RETURN MY puffEZE ORDER?

Puffeze orders are backed by a 100% Satisfaction Guarantee – no matter the case. Simply contact our customer service. Returns can be mailed or sent from any FedEx shipping location.

CAN I REQUEST A REFUND?

Yes, you can request a refund within 30 days of your purchase date – no matter the order size; you can receive a full refund if you’re not 100% completely satisfied with all puffeze products.

WHERE CAN I TAKE MY puffEZE ORDER TO BE RETURNED?

If you’ve received a return label from us, you can take your puffeze order to your nearest FedEx shipping location. If you purchased a puffeze product from a retail location, please follow the store’s return policy.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.

HOW IS MY REFUND ISSUED BACK?

Your refund is sent through your original form of payment.

CAN I SPEAK DIRECTLY TO SOMEONE AT puffEZE ABOUT RETURNS AND REFUNDS?

You can speak with our customer service team directly for questions or concerns about returns and refunds, or you can email us at info@puffeze.com.